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Utility Billing
Alert: DOXO.com bill paying service NOT affiliated with the City of Sultan. Payments from DOXO are mailed to the city and may cause a delay in the payment, resulting in late fees to your account. If using a fee-based service such as DOXO, please allow enough time for mailing purposes.
Utility Service
The City of Sultan Utility Billing Department is responsible for monthly billing and account maintenance for water, sewer, and stormwater services.
To view current ordinances regarding utility rates click on the link below:
New Service
If you are new to the City of Sultan, please call (360) 793-2231 to set up or transfer utility service into your name. New residents, please read our Welcome Letter (PDF)!
Low-Income Senior / Disabled Utility Rates
If you are a low-income senior citizen or a permanently disabled person, you may be eligible for discount rates on City utilities. For continued eligibility, you must submit a new application each year.
Please fill out the Senior Discount Application form online here, or if you prefer, download the Senior Discount Application Form here.
Garbage Service
Effective January 2021 the City contracts garbage and recycling services with Republic Services. To learn more about this service, visit the Public Works Garbage page or contact Republic Services Customer Service at (425) 977-4125. Garbage service is required for City residents.
Need Help with Your Sultan Utility Bill?
Don’t wait until your water is shut off to ask for help. Past-due payments or payment arrangements must be made before shut off day. Please contact us at (360) 793-2231 to see how we can help. We can also share local resources that may be able to assist you.
The following organizations may be able to help:
- Crosswater Community Church: (360) 799-1030
- Grace Fellowship: (360) 793-7398
- Salvation Army: (425) 259-8129
- Sky Valley Food Bank: (360) 794-7959
- St. Vincent DePaul: (425) 355-3504
- Volunteers of America: (360) 793-2400
- Snohomish County Low Income Water Assistance Program: (425) 388-3880. Energy Assistance | Snohomish County, WA - Official Website (snohomishcountywa.gov).
Pay your Utility Bill:
- Online as a one-time payment or by registering a city account. Recurring payments and online statements are available with registration, click here.
- Requires the full utility account number.
- By phone: (360) 799-3007.
- Requires the full utility account number.
- Mail Payments to: City of Sultan, P.O. Box 1199, Sultan, WA 98294.
- Drop Box for check or money order located at Post Office or on the wall near the front entrance in the lobby of the city building.
- In Person at 319 Main St. #200, Sultan, WA 98294.
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City Hall
Physical Address
319 Main Street
Suite 200
Sultan, WA 98294
Mailing Address
P.O. Box 1199
Sultan, WA 98294
Phone: (360) 793-2231